{"id":12336,"date":"2019-02-16T13:58:58","date_gmt":"2019-02-16T12:58:58","guid":{"rendered":"https:\/\/www.k-m.de\/brand\/support\/guaranty\/"},"modified":"2025-04-01T16:09:54","modified_gmt":"2025-04-01T14:09:54","slug":"guaranty","status":"publish","type":"page","link":"https:\/\/www.k-m.de\/brand\/us\/support\/guaranty\/","title":{"rendered":"Guaranty"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;content_m&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"page\" title=\"Page 9\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<h2>Our Guaranty<\/h2>\n<p>For 75 years now, the K\u00f6nig &amp; Meyer name has been synonymous with superb quality and well-thought-out accessories in the world of music.<br \/>\nThe quality of our products is expressed primarily through good design, high functionality and first class materials. Our well-engineered production processes and our qualified staff ensure that every article is of high quality and delivered on time.<\/p>\n<p>We know that only satisfied customers are loyal customers. Customer service is our highest priority.<br \/>\nWe take every care to ensure our products are in perfect condition when delivered, so you can have more enjoyment of your K\u00f6nig &amp; Meyer order. If at sometime you nonetheless have a complaint, we offer the following service:<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;content_l&#8221;][vc_column][vc_single_image image=&#8221;13173&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1550072166966{background-color: #f5f5f5 !important;}&#8221; el_class=&#8221;content_m&#8221;][vc_column][vc_empty_space height=&#8221;80px&#8221;][vc_column_text]<\/p>\n<h2>Contact your local dealer<\/h2>\n<p>&nbsp;<\/p>\n<p>Under the terms of these conditions, K\u00f6nig &amp; Meyer\u2019s guarantee covers all defects which are verifiably material defects or manufacturing defects for the period of the guaranty.<\/p>\n<p>In case of warranty please contact your local dealer or your distributor in your Country![\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1550072166966{background-color: #f5f5f5 !important;}&#8221; el_class=&#8221;content_m&#8221;][vc_column][vc_column_text]<\/p>\n<h2>The guaranty does not cover the following<\/h2>\n<ul>\n<li>Lights, bulbs and batteries<\/li>\n<li>Products which have deteriorated through use or natural wear and tear,<\/li>\n<li>Product defects which are the result of inappropriate use, aberrant environmental conditions, abnormal operating conditions, strain or inadequate maintenance or care.<\/li>\n<li>Product defects which are caused by the use of accessories, components or replacement parts which are not original components.<\/li>\n<li>Products which have been modified or altered.<\/li>\n<li>Minor aberrations from the specified quality which are irrelevant regarding the value and fitness of purpose of the product. In the event that material or manufacturing defects become apparent during the guaranty period, you may submit a complaint to your retailer. Please present your sales receipt with the product you are returning. If the complaint is justified, we will decide whether to repair or exchange the product (if needs be, with a late model).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Please do not post any products directly to K\u00f6nig &amp; Meyer.<br \/>\nAny products delivered to us without postage prepaid will not be accepted.<\/p>\n<p>Should the guarantee be put into effect, guaranty entitlement is neither extended nor restarted.[\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;content_l&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1550139883555{border-right-width: 1px !important;border-right-color: #ededed !important;border-right-style: solid !important;}&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Support<\/h2>\n<p style=\"text-align: center;\">We know that our customers determine our success!<br \/>\nIf you have any questions or concerns we welcome your contacting us personally.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a class=\"button button_large\" href=\"https:\/\/www.k-m.de\/brand\/us\/support\/\">contact\u00a0us<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Logos &amp; Catalogs<\/h2>\n<p style=\"text-align: center;\">Here you find logos, brochures and other downloads about K\u00f6nig &amp; Meyer.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a class=\"button button_large\" href=\"\/brand\/en\/support\/presse\/\">Show downloads <\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][vc_separator][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;content_m&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Our Guaranty For 75 years now, the K\u00f6nig &amp; Meyer name has been synonymous with superb quality<span class=\"read_more\">Mehr erfahren<\/span><\/p>\n","protected":false},"author":9,"featured_media":0,"parent":11304,"menu_order":52,"comment_status":"closed","ping_status":"closed","template":"page_templates\/page_support.php","meta":{"footnotes":""},"class_list":["post-12336","page","type-page","status-publish","format-standard","hentry"],"better_featured_image":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guaranty - K\u00f6nig &amp; Meyer<\/title>\n<meta name=\"description\" content=\"We offer a 5-year guaranty on all our products and a 10-year spare parts service on almost all our catalogue items. Find out more here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.k-m.de\/brand\/us\/support\/guaranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guaranty\" \/>\n<meta property=\"og:description\" content=\"We offer a 5-year guaranty on all our products and a 10-year spare parts service on almost all our catalogue items. 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